Privacy Policy

Southern Coast Foundation Systems, Inc. (“Southern Coast Foundation Systems”, “we”, “us”) respects your privacy. This policy explains what information we collect when you visit our website, contact us, or respond to our ads, and what we do with it.

Information we collect

Information you give us. When you fill in a form on our website, submit a form through one of our Facebook or Instagram ads, use the chat on our website, call, text or email us, we collect what you provide. This can include your name, phone number, email address, property address, company name, job title, and details about your foundation, concrete or construction project.

Information collected automatically. When you visit our website, we and our advertising partners use cookies and similar tools, including the Meta Pixel, to collect information such as the pages you visit, the device and browser you use, and how you arrived at our site. We may also send limited information about enquiries to Meta through its Conversions API so we can measure how well our ads work.

How we use your information

• To respond to your enquiry and arrange inspections, estimates and appointments
• To contact you by phone, text message or email about your project
• To send follow-up messages about our services, which you can opt out of at any time
• To ask for a review once your project is complete
• To measure and improve our website and advertising
• To keep records as required by law

Text messages

If you give us your mobile number, you agree that we may text you about your enquiry and our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not share or sell your mobile number or text messaging consent with third parties or affiliates for their marketing purposes.

Cookies

Our website uses cookies to keep the site working and to understand how visitors find and use it. You can clear or block cookies at any time in your browser settings. You can change your cookie choices at any time using the Cookie Settings link at the bottom of every page.

How we share your information

We do not sell your personal information. We only share it:

• With service providers who help us run our business, such as our website, customer management, email, text messaging and advertising providers. They may only use it to provide services to us.
• With our sister company, Southern Coast Enterprises, Inc., if your enquiry relates to roofing or waterproofing, so they can help you.
• With Meta, as described above, for ad measurement.
• Where required by law, or to protect our rights, property or safety.

Your choices

• Marketing emails: use the unsubscribe link in any email.
• Text messages: reply STOP.
• Cookies: you can block or delete cookies in your browser settings, or change your cookie choices at any time using the Cookie Settings link at the bottom of every page.
• Ad preferences: you can control how Meta uses information for ads in your Facebook or Instagram settings.
• Access or deletion: you can ask us what information we hold about you, or ask us to correct or delete it, by contacting us below.

How long we keep it

We keep your information for as long as we need it to deal with your enquiry or project, provide warranty service, and meet legal and accounting requirements.

Security

We take reasonable steps to protect your information. No website or system is completely secure, so we can’t guarantee absolute security.

Children

Our website and services are not aimed at anyone under 18, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the effective date at the top.

Contact us